Training and support

Our commitment lies in ensuring that all service delivery staff have access to specialised training and development programs. The responsibility of delivering these programs to child safety staff rests with our dedicated Child Safety Training team. They oversee comprehensive training initiatives covering essential aspects such as:

• GRO, our learning and development program for child safety staff
  • G — Getting started in child protection practice — this core learning area aims to provide and facilitate opportunities for new Child Safety Officers (CSOs) to become familiar with their role and responsibilities.
  • R — Readiness for child protection practice — this core learning area aims to provide new CSOs with job readiness skills and knowledge to build role capacity and confidence. CSOs are required to complete:
    • two blocks of regionally based face-to-face training. Once the first two-week block is complete, a further one-week block is completed approximately three months later.
    • a number of practice specific eLearning and Microsoft Teams courses.
  • O — Ongoing practice development – this learning area aims to provide all Child Safety staff with ongoing professional development on a variety of practice-specific topics — examples include: Domestic and family violence, Cumulative harm, and Worker safety in child protection. These courses are a mix of face-to-face workshops and eLearning courses.

Support services

We also provide a range of support services to our staff including:

• advice on employment conditions and related departmental policies
• case supervision to support your practice development and client service delivery
• education about potentially stressful situations and how to manage these situations
• access to our Employee Assistance Service that provides counselling services
• post-incident interventions, including debriefings and individual support arising from traumatic and distressing events.

Read more about the benefits of working with us.